Mediation for Managers

Changes to legislation mean that many managers will now be expected to act as informal mediators. This can be a daunting prospect due to the uncertainty of how to deal with such a situation. This course aims to give managers the skills and tools to effectively mediate and resolve grievances in the workplace before they escalate, saving time and money to ensure their team remains as productive as possible.

Who is it for?

For any manager who need to mediate and resolve disputes between their staff.

Length of course: 2 days

Course content:
  • The need for mediation in the workplace
  • The definition of workplace mediation
  • When to use mediation and when to proceed to the formal grievance procedure
  • The benefits of using mediation as a tool to resolve disputes
  • The skills required to mediate
  • The principles of the mediation process
  • The mediation model
  • Active listening
  • Questioning skills
  • Remaining neutral and impartial
  • Mediation practice

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