Dealing with Difficult Behaviour

Today’s managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person’s ability to perform their job. This programme explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.

Who is it for?

For people who may be experiencing challenges from an individual and wish to deal with the situation in a more effective way.

Length of course: 2 days

Course content:

• When is it appropriate?
• Helping style matrix
• Performance model
• Effective listening skills
• Questioning techniques
• What would you do if…
• Transactional analysis
• Life positions
• Interventions and structure
• Action planning