Assertiveness at Work

To be able to operate in any business environment, people must be able to deal with relationships effectively. By using the most appropriate skills, it is possible to turn even the most explosive situation into an outcome where both parties reach an agreeable solution.

During the programme, delegates will have the opportunity to practice the tools and techniques of assertiveness and conflict handling through a variety of exercises so that they are able to achieve optimum results in every interpersonal transaction.

Who is it for?

For anyone who needs to deal with situations in a more assertive way and achieve a positive outcome.

Length of course: 2 days

Course content:
  • What is assertiveness?
  • Assertiveness versus aggressive and passive behaviour
  • How to influence effectively
  • What are my rights?
  • How to say no
  • Types of assertiveness
  • Giving effective feedback
  • Conflict model
  • Typical conflict behaviours

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