Communication Skills

Having highly effective communication skills to manage, influence and lead others is probably the most important asset in today’s business world. In order to adopt these skills, we need to learn how people relate to each other and how to deal with the emotions arising in difficult situations. As well as covering verbal communication in depth, this programme can also incorporate the use of written communication in business letters and emails.

Who is it for?

For people who require a more effective approach when interacting with individuals and groups.

Length of course: 2 days

Course content:

• Attributes of an effective communicator
• Barriers to effective communication
• Verbal/non-verbal communication techniques
• Communicating styles
• How best to communicate with the people you interact with
• Interactive behaviours
• Effective listening skills
• Assertiveness techniques
• Handling difficult situations effectively