Today’s managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person’s ability to perform their job. This programme explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.
Overview
- When is it appropriate?
- Helping style matrix.
- Performance model.
- Effective listening skills.
- Questioning techniques.
- What would you do if…
- Transactional analysis.
- Life positions.
- Interventions/structure.
- Action planning.
Length of course: 2 days
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