Having highly effective communication skills to manage, influence and lead others is probably the most important asset in today’s business world. In order to adopt these skills, we need to learn how people relate to each other and how to deal with the emotions arising in difficult situations. As well as covering verbal communication in depth, this programme can also incorporate the use of written communication in business letters and emails.
Overview
- Attributes of an effective communicator.
- Verbal/non-verbal communication techniques.
- Communicating styles.
- How best to communicate with the people you interact with.
- Interactive behaviours.
- Assertiveness.
- The importance of body language.
- Handling conflict situations effectively.
- Identify the factors affecting team dynamics.
Length of course: 2 days
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